Banfield Pet Hospital

Banfield Pet Hospital is a veterinary clinic in Henderson, Nevada, located at 531 N Stephanie St. The clinic treats dogs and cats. Online ratings show a 3.9/5 average from 158 Google reviews, with recent feedback ranging from very positive to strongly negative.

Services

•Veterinary care for dogs and cats
•Diagnostic testing (mentioned in a visit for a possible UTI workup)
•Wellness plan options (described by reviewers as “Wellness plans” or health care plans)
•Vaccinations and other preventive services (shots/tests referenced in reviews)
•Prescription medications (Simparica Trio mentioned in reviews)

Pricing

No published pricing information is available; some reviewers describe pricing as above average, particularly in relation to wellness plans and recommended treatments.

People

Reviews mention Dr. Newby and a site manager named Heather.

Reviews

Google reviews list a 3.9/5 rating from 158 reviews. Recent comments include one highly positive update, while other recent reviews describe concerns about customer service, perceived mismatches between expected and delivered services, and dissatisfaction with wellness-plan billing and cancellation experiences. Some reviewers also mention communication issues around preventive care and follow-through (including weight management being noted in records without discussion).

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 158 we track in total. Recent reviews may not be representative of overall sentiment.

Natalie Keene

2 months ago

Updating 5/12/26. Wish I could give yall 10 stars.

Joseph Tarr

3 months ago

Ash TheScoop

3 months ago

CREEPS! STAY AWAY! I took my cat in to see Dr. Newby for a possible UTI and they tested her for everything but what I came in for. They offered expensive treatments with no real diagnosis. They used a bait and switch tactic to force me into one of their Wellness plans. Also, if you get a Wellness Plan for your animal and the pet passes away, you are still responsible for the monthly payments until the year is finished. Corporate refuses to speak to you and the site manager Heather is cruel and nasty. Even after everything I went through, I was constantly threatened with being sent to collections. They don't care about the animals, all they care about is how much money they can snatch from you. They are still attempting to steal money from my account even though they agreed to cancel the Wellness Plan. I would never recommend Banfield to any pet owner! Banfield is useless, sneaky and grubbing.

Emma Gordillo

3 months ago

Avoid this location!

Rita F.

4 months ago

(I started out at this location, and then went to the location on Eastern & Ione-las Vegas, and very dissatisfied with their lack of services and customer care, so I went back to the Stephanie location but ultimately decided to not renew). Once my pet's health care plan was up for renewal I decided to cancel. The attentiveness that I felt my dogs should have been receiving at Banfield's Pet Hospital was not up to my level of standards. I felt that my pet's needs were being ignored. Too many times I had to reach out to the staff about some things that were not done, or missed completing. Several times I believe the staff lied and said that my dogs received services, but their medical records stated otherwise. I felt that my dogs weight issues were just ignored on several visits because how do you mark his health records as 'obese', but you never bring this to my attention nor do you offer any suggestions. I had to jump through hoops to get them to REMEMBER that my dogs were due for prescriptions for their Simparica Trio, also, I requested not to give certain shots/test because I wanted to save certain benefits towards the end of their plan being that the dogs had already had those tests/shots completed before we started their health plan. The staff acted as tho they were incompetent and totally ignored my request and performed those services anyway causing me to constantly have to remind them that they said they would put a note on the account stating that they owe the pet these services at a later date. I know my comment here sounds confusing, so just imagine my experience of dealing with Banfield. So to sum up my experiences, I felt that my dogs were just a checklist and the staff was not listening nor paying attention to my dogs health, but just checking off procedures that needed to be completed. My male dog is at least 10lbs overweight and no one thought to assist me with any recommendations, showed no concern, but just marked his charts as 'obese'. So when it came time to renew, I cancelled because the plan also went up another $8.00 per month making the plan totally not worth it for the lack of attention to details that my dogs did not receive. I do not recommend Banfield, especially for the prices they are charging. This is/was my experience.